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GoToAssist logo

by : LogMeIn

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GoToAssist logo


by : LogMeIn


Brand: LogMeIn

Type: Software

Operating System: Windows

Free Trial Available: Yes

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GoToAssist Software Overview

What is GoToAssist? 

GoToAssist is a remote support software meant for establishing frictionless remote connections with customers. The remote management software offers simple plugins for viewing the customer's screen either using a desktop application or a web browser. 

With GoToAssist, you can address issues on the system of both your employees and customers.  It also helps with remote diagnostics, multi-monitor navigation and file transfer.  

GoToAssist is also helpful in connecting with unattended computers. The simple process requires running an installer to start the remote set up on a customer's device for troubleshooting issues or conducting live sessions. Next, you can check for the available computers and use the one-click option for connecting anytime. 

Key Modules of GoToAssist remote Desktop Software 

  1. Agent console for starting support sessions using the desktop or browser app. 
  2. Remote diagnostics to do software and hardware configurations for session reporting. 
  3. Multi-monitor navigation for switching between multiple computers with ease. 
  4. Multi-session support for simultaneously hosting up to fifteen sessions per technician. 
  5. Active directory connector to manage license provisioning and users with GoToAssist account. 

How to Start a Session with GoToAssist 

  • Step 1- Launch GoToAssist from your mobile device, desktop or web browser 
  • Step 2- Provide customers with the link so that they too can join you 
  • Step 3- Use the inbuilt diagnostic tools for screen sharing 

Benefits of GoToAssist Remote Support Software 

  1. Complete security of customer data 
  2. Updated network equipment and high capacity servers for optimal performance 
  3. Built-in brokers for balancing the sessions' load across several communication servers 
  4. TLS (transport layer security) and AES encryption 
  5. SRP authentication against all types of threats to the data 
  6. HTTP outbound connections for secured screen sharing 
  7. Centralized admin for customizing permissions 
  8. Live user support for resolving queries 
  9. Slack integration 

GoToAssist Pricing 

GoToAssist pricing details are available on request with the product experts at Techjockey. 

GoToAssist Features

  • Ipad Iphone Android Apps Simple tap options for accessing GoToAssist from multiple mobile operating systems or devices. 
  • Unattended Access An inbuilt toolbar in this remote support software makes it easy to add a computer for setting up unattended access.
  • File Transfer The remote management software offers proxy and firewall-friendly connection for sharing files. 
  • Mobile Device Support The remote support software provides seamless mobile device support for screen sharing even while on the go. 
  • Session Transfer You can transfer support sessions to another technician for resolving queries.   
  • Data Archiving Store long-term data, save recordings and export reports with GoToAssist collaboration software 

GoToAssist Plans & Pricing

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GoToAssist Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • English

GoToAssist Reviews


Have recommended this product

Overall Score
Based on 1 Reviews
Features 5/5
Value for Money 4.5/5
Ease of Use 4.5/5
Customer Support 4.5/5
We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.


Jimit Dattani


Value for Money
Ease of use
Customer Support
Likelihood to recommend

“Best software to access computer remotely”

Pros :

Cons :

Posted - May 19, 2021

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GoToAssist FAQ

Q. Is file transferring secure with GoToAssist? arrow

A. The remote management software uses AES encryption and TLS for a secured file transfer and screen sharing experience.

Q. Can I use GoToAssist for switching between multiple customer screens? arrow

A. The collaboration software offers a multi-monitor navigation system for switching simultaneously between different customer screens.

Q. What is active directory connector in GoToAssist? arrow

A. The connector is used for managing license provisioning and users for GoToAssist account.

Q. Can GoToAssist be launched from a web browser? arrow

A. GoToAssist can be launched from both web browser and desktop application or mobile device easily.

Q. is GoToAssist legitimate? arrow

A. As long as your tech support professionals are using GoToAssist for assisting your employees and customers with their devices or any features, it’s legitimate.

Q. How does GoToAssist work? arrow

A. GoToAssist is a cloud-based solution that helps IT professionals connect with the laptop or mobile device of any customer or employee. It helps provide support anytime and from anywhere.

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