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Best Software for Customer Service Support Department

CRM Software

Zoho CRM What is Zoho CRM?    Zoho CRM is one of the best online CRM software for the Indian and...

(3 reviews )

Starting Price

₹ 800.00 /User View Plans

Key Features

  • Crm Lead Management
  • Marketing Management
  • Inventory Management
  • Performance Management
  • Mobile App
View 13 more

Collaboration Software

Microsoft Teams What is Microsoft Teams?  Microsoft teams is an essential official collaboration tool t...

(1 reviews )

Starting Price

₹ 200.00 View Plans

Key Features

  • Online Meetings
  • Video and Audio calling
  • Instant messaging
  • Integrate Apps & Automate Workflows
  • Empowering Firstline Workers
View 8 more

Bulk SMS Software

MSG91 What is MSG91? MSG91 is a bulk messaging software powered by Walkover enterprises. It offers a ro...

(5 reviews )

Starting Price

₹ 1,250.00 View Plans

Key Features

  • Analytics
  • On-demand support
  • Seamless Integration
  • Data Security
  • Privacy
View 6 more

Bulk SMS Software

TextLocal What is TextLocal? TextLocal SMS provider is one of the best Bulk SMS Software available in India...

(7 reviews )

Price On Request

Key Features

  • Templates
  • Mobile App
  • Voucher Generation
  • Tiered Account Structure
  • API Integration
View 5 more

Bulk SMS Software

Atomic SMS Sender What is Atomic SMS Sender? Atomic SMS Sender is a bulk SMS software that enables business owners ...

(1 reviews )

Price On Request

Key Features

  • Scheduling sending
  • Delivery reports
  • Global coverage and high-speed
  • Flexible settings – time, date, size, format
  • Convenient messaging
View 9 more

CRM Software

Salesforce CRM What is Salesforce CRM? Salesforce CRM is a CRM software for enterprises using which they get a c...

(3 reviews )

Price On Request

Key Features

  • Accounts Management
  • Opportunity Management
  • Lead Management
  • Lead Scoring
  • API
View 10 more

Bulk SMS Software

Digimiles About Digimiles Digimiles is a bulk SMS service provider software in India. It enables users to c...

(2 reviews )

Starting Price

₹ 269.00 /Lifetime View Plans

Key Features

  • Target Right Audience
  • API Based
  • Connectivity
  • User Friendly
  • Awesome Support
View 3 more

Contact Management Software

Zoho Contact Manager Zoho contact manager is a client database software that is meant to encourage and support&...

(4 reviews )

Starting Price

₹ 900.00 View Plans

Key Features

  • Stay on top of Tasks and Deals
  • A versatile way of sorting your stuff
  • Smart Templates
  • Intelligent Search
  • Connect on a Personal Note
View 4 more

Collaboration Software

Troop Messenger What is Troop Messenger? Troop Messenger is a feature rich collaboration software used for the se...

(3 reviews )

Starting Price

₹ 75.00 View Plans

Key Features

  • Messages Reply/Forwarding
  • Private & Group Chat
  • File Sharing
  • Advance Global Search
  • Filters
View 14 more

Help Desk Software

Freshdesk What is Freshdesk? Freshdesk is a customer management software that helps establish a healthy cus...

(4 reviews )

Starting Price

₹ 1,399.00 /month View Plans

Key Features

  • Ticket Management
  • Collaboration
  • Multichannel Support
  • Feedback & Automation
  • Self Service Portal
View 31 more

CRM Software

SalesBabu CRM What is SalesBabu CRM?  SalesBabu is one of the best CRM software available in the Indian ma...

(5 reviews )

Price On Request

Key Features

  • Contact Management
  • Customer Database
  • User Activity Monitoring
  • Manage Quotations
  • MIS Reports
View 22 more

Collaboration Software

Freshchat What is Freshchat?  Freshchat is live chat software for websites to boost customer engagemen...

Starting Price

₹ 1,399.00 View Plans

Key Features

  • Assignment Rules
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
View 28 more

Help Desk Software

Zoho Desk What is Zoho Desk? Zoho desk is a cloud-based client management software that helps businesses en...

(1 reviews )

Starting Price

₹ 900.00 /Month View Plans

Key Features

  • Ticket Management
  • Call Center Management
  • Social Network
  • Agent Management
  • Manager Self Service
View 11 more

Collaboration Software

Zendesk Chat What is Zendesk Chat?  Zendesk Chat is one of the best live chat software designed for servi...

(1 reviews )

Price On Request

Key Features

  • Trigger
  • Dashboard
  • Analytics and Reporting
  • Customization
  • Chat
View 5 more

CRM Software

Zeta CRM What is Zeta CRM? Zeta CRM is a cloud-based sales force automation software for business houses, ...

(1 reviews )

Price On Request

Key Features

  • Lead Management
  • Sales Pipeline Tracking
  • Alerts & Notifications
  • Marketing Management
  • Inventory Management
View 13 more

CRM Software

SAN CRM What is SAN CRM? SAN CRM is a software that offers strategies and technologies to study your...

(7 reviews )

Price On Request

Key Features

  • Manage Contacts
  • Track Opportunities
  • Support Cases
  • Service-level Agreement
  • Sales+Support
View 7 more

Help Desk Software

ManageEngine SupportCenter Plus   SupportCenter Plus is a web-based customer support software that lets organizations effect...

(4 reviews )

Starting Price

₹ 61,425.00 /Year View Plans

Key Features

  • Support
  • Billing
  • Knowledge Base
  • Customer Portal
  • Account Management
View 4 more

Collaboration Software

BlueJeans Room What is BlueJeans Room? BlueJeans Room is a video conferencing app system that aims to transform ...

(4 reviews )

Starting Price

₹ 1,188.60 View Plans

Key Features

  • Screen Sharing
  • Integration
  • Central Management
  • Monitoring
  • Collaboration
View 1 more

CRM Software

NCH Reflect CRM Reflect CRM  is the best CRM software India available for both Mac and Windows. The soluti...

(2 reviews )

Price On Request

Key Features

  • Task & Management
  • Events & Reminders
  • Reports
  • Web based
  • Customer Management

Bulk SMS Software

MOBtexting What is MOBtexting?  MOBtexting is a high quality, user-friendly bulk SMS software. Built by...

(2 reviews )

Starting Price

₹ 12,000.00 /3 Months View Plans

Key Features

  • Templates
  • Scheduling sending
  • Delivery reports
  • Mobile Support
  • Coverage
View 6 more

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272 Best Customer Service Support Products in 2021

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Zoho CRM

Zoho CRM

By Zoho by Target Integration

(3 reviews)

Starting Price
₹800.00/User
What is Zoho CRM? Zoho CRM is one of the best online CRM software for the Indian and international markets. It helps the sales teams and businesses track leads and convert them. This CRM software offers detailed CRM information about the quality and type of lead for strategizing. Zoho CRM is an omnichannel platform for the sales team to seamlessly interact with customers via call, email, live chat, and social media. Over 250,000 businesses across the world trust Zoho CRM with their operations. Zoho CRM has advanced features and simple design that helps increase sales and build stronger customer relationships for increased output. Zoho CRM improves lead conversion by a huge margin and shortens the sales cycles considerably. The online crm software offers a thorough view of the sales cycle to improve the approach of the sales personnel. What features does Zoho CRM offer? Lead Management Deal Management Contact Management Workflow Automation Sales Process Builder AI-powered Sales Assistant Omnichannel Communication Integration Customer Portal Predictive Sales Analytics and Reports Marketing Automation Mobile Apps G-Suite and Office 365 Integration for Sales Enablement What is the price of Zoho CRM? Zoho CRM is available in five different plans; these are: Zoho CRM Plus – Rs. 3,500/- per month Zoho CRM Plus – Rs. 2,900/- per year Standard – Rs. 1,300/- per month Standard – Rs. 800/- per year Professional – Rs. 2,100/- per month Professional – Rs. 1,400/- per year Enterprise – Rs. 3,000/- per month Enterprise – Rs. 2,400/- per year Ultimate - Rs. 3,200/- per month Ultimate - Rs. 2,600/- per month Zoho CRM is one of the best online CRM software for the Indian and international markets. It helps the sales teams a... Read More
Crm Lead Management Marketing Management Inventory Management +15 More
Microsoft Teams

Microsoft Teams

By Microsoft

(1 reviews)

Starting Price
₹200.00
What is Microsoft Teams? Microsoft teams is an essential official collaboration tool that allows offices to work from anywhere seamlessly. The software provides essential features such as live chat, video calls, video conferencing to stay in constant touch with their peers from remote locations. Companies can create focus groups based on departments and inter-departmental communication requirements. These focus groups provide users with features like chat and group video calling. It is a unified communication and collaboration platform that includes file storage and application integration for smooth operation. Microsoft Teams is the nerve center for teamwork under Office 365 package. The software facilitates effortless work from home as the solution allows users to share their work from one system to another. This online meeting software also enables users to work smoothly by providing tips to improve their workflow without any disruption. What are the features offered by Microsoft Teams? Here is a quick overview of the features offered by Microsoft Teams: Online meetings Phone calling Video calling Office 365 integration Conversation channels Reduced dependency on email Direct access to email, Skype, OneDrive, and SharePoint Third-party collaboration with vendors and clients Automated setup across the suite Email recognization Advanced search Conversation threads What are the benefits of Microsoft teams? Interactive interface for enhanced productivity and communication Streamlining of all the tasks at hand Transparent visibility of workflow Digital workplace management Facilitates work from home Discussion threads for streamlined communication Why Use Microsoft Teams? Microsoft Teams makes the meetings easier, flexible, and effective. If used efficiently, Microsoft Teams can be used to cut massive costs on office infrastructure as it digitizes the workplace. This online collaboration software is used by 3 million users across 181 different markets, ranging from the IT industry to automobile production. It is one of the fastest-growing collaboration tools worldwide. What is the price of Microsoft Teams? The price of the Microsoft Team starts from Rs. 150/- per user per month. Compare Microsoft Teams With Others Best Instant Messaging Software Microsoft Teams vs Troop Messenger Microsoft teams is an essential official collaboration tool that allows offices to work from anywhere seamlessly. The... Read More
Online Meetings Video and Audio calling Instant messaging +10 More
MSG91

MSG91

By Walkover

(5 reviews)

Starting Price
₹1,250.00
What is MSG91? MSG91 is a bulk messaging software powered by Walkover enterprises. It offers a robust and scalable system that works organization of any size! You can be operating a small-scale local retail shop to a large enterprise. MSG91 will still fit right into your operations and help you with bulk messaging service. MSG91 works as a communication bridge in the organization by offering an enterprise-grade messaging solution. What sets MSG91 apart from its competitors is the highly robust integrating system. It integrates with business, be it marketing, B2B, e-commerce, HR communications, or anything else! MSG91 can seamlessly fuse with your current APIs and generate alerts according to your needs. MSG91 is a one-stop solution for your mass volume messaging needs for your business! Features of MSG91: SMS Programming: Personalize phone numbers with this feature, nurture the relations that matter to your business on a priority basis. MSG91 sends the right amount of information to the precisely right audience at the right time automatically. It gives you added functions like DND, delivery reports, et cetera. Add regional languages with necessary customizations to include details like balance dues, name, phone numbers, et cetera. OTP Verification: MSG91 allows you to perform mobile number verification, 2-way logins, and OTP protected transactions with high-quality security and quickness. MSG91 offers a feature called “SendOTP 2.0” that is invisible and has an integrated voice recognition function to boost the security of the verification. Virtual Number: Ease your organization’s messaging experience by utilizing the dedicated and shared long codes that authorize two-way communication with no inconveniences. The use of long codes allows you to increase your workflow to new dimensions. With these shared and long codes, you can take online surveys, advertisement campaigns, auto-responses, and even web-application integration. MSG91 Pricing MSG91 comes at the price of Rs. 0.25 per SMS. You can quote the number of SMS according to your necessity. To know more about the cost related details, please request a call, our sales team will get back to you at the earliest. Comparison MSG91 with other Bulk SMS Software MSG91 vs iMagic Bulk SMS Sender MSG91 vs Textmagic MSG91 vs Skyzone Bulk SMS Software MSG91 vs Rushda Window SMS Software MSG91 vs Digimiles MSG91 is a bulk messaging software powered by Walkover enterprises. It offers a robust and scalable system that works o... Read More
Analytics On-demand support Seamless Integration +8 More
TextLocal

TextLocal

By IMIMobile

(7 reviews)

PRICE ON REQUEST
What is TextLocal? TextLocal SMS provider is one of the best Bulk SMS Software available in India. It is a multi-award-winning software that offers easy to use & powerful features. TextLocal has a best-in-class message delivery service and fantastic customer support. TextLocal integration helps you reach maximum responses for all your SMS oriented communications. TextLocal acts as a one-stop solution for all your bulk SMS software necessities. It encompasses all the mobile messaging requirements for your SMEs and large enterprises across a multitude of industries. TextLocal login is India’s #1 promotional and transactional SMS provider. Features of TextLocal TextLocal bulk SMS provider offers you amazing features to work with. Here are a few listed below for better acquaintance with the software: Bulk Messaging: TextLocal Bulk SMS provider changes the way organizations send text messages in large volumes. It helps you to go beyond conventional 160 characters in your text. It enables you to personalize your mass messaging service by allowing you to include names, IDs, or any other information that you want. File Attachment: Attach files necessary for the promotion of your business with the SMS, TextLocal Bulk SMS provider offers you a state-of-the-art software. Now add brochures, price lists, menus, takeaway lists, and all types of promotional material. The file attached could be in any format Spreadsheets, PDFs, Word files, et cetera. Insights and Reports: Rule out the guesswork with TextLocal Bulk SMS provider. Check which messages are delivered in which contacts are actively responding and optimize your output. Breakdown your customer base and micromanage their activity, to boost your productivity. Google AdWords Extension: Boost your business visibility with Google AdWords extension embedded in TextLocal Bulk SMS provider. It allows you to add an SMS call to action for search ads on mobile devices. TextLocal Pricing TextLocal Bulk SMS provider offers enterprise-friendly prices for you to make the most out of the tool. To know more about the prices, please request a call our sales team will get in touch with you as soon as possible. Comparison TextLocal with other Bulk SMS Software Textlocal vc iMagic Bulk SMS Sender Software Textlocal vs Atomic SMS Sender Textlocal vs Textmagic Textlocal vs Skyzone Bulk SMS Software Textlocal vs Mobtexting TextLocal SMS provider is one of the best Bulk SMS Software available in India. It is a multi-award-winning software th... Read More
Templates Mobile App Voucher Generation +7 More
Atomic SMS Sender

Atomic SMS Sender

By AtomPark

(1 reviews)

PRICE ON REQUEST
What is Atomic SMS Sender? Atomic SMS Sender is a bulk SMS software that enables business owners to communicate with their customers. It is a cost-effective solution for sending text messages. The software also assists in carrying out mass surveys through texts. Atomic SMS Sender offers seamless integration with ongoing APIs of the organization and facilitates data sharing to generate customized messages. Atomic SMS Sender offers a high-speed global coverage that is able to send 200-5000 SMS/sec. The software offers flexibility in messaging as it allows the users to send individual messages and bulk messages. In addition to these, there is a scheduler that allows users to plan the messages for the future. Users can add necessary customizations such as honorifics, names, dates, figures, etc. Atomic SMS Sender offers exquisite solutions for the following businesses: B2B companies B2C companies Service-based industries Academic institutions Banks E-commerce organizations Surveying companies, etc. Features of Atomic SMS Sender: Here is a quick rundown of all the features that Atomic SMS Sender offers: Global access High Seed message delivery Flexibility in Time, Date, Size, and Format Free Messaging Convenient Messaging Texting Templates Subscription Form, etc. Prices for Atomic SMS Sender: The prices of Atomic SMS Sender varies based on countries the user is sending text messages to, for India, it charges Rs. 0.32 per SMS. For more inquiries regarding the international prices, please request a call. Our sales team will connect with you at the earliest. Atomic SMS Sender is a bulk SMS software that enables business owners to communicate with their customers. It is a cost... Read More
Scheduling sending Delivery reports Global coverage and high-speed +11 More
Salesforce CRM

Salesforce CRM

By Salesforce

(3 reviews)

PRICE ON REQUEST
What is Salesforce CRM? Salesforce CRM is a CRM software for enterprises using which they get a comprehensive view of individual customers and their daily activities. The software is equipped with multiple social collaboration tools that facilitate hassle-free insight related to individual contacts and business records within the organization. Enterprises can automate their complex sales processes with the advanced process builder offered by Salesforce CRM and the intuitive drag and drop mechanism available within it. Moreover, accurate dashboards accompanied by multiple sales reporting tools ensure easy performance tracking and real-time decision making. How does Salesforce CRM facilitate growth within enterprises? Unified view: With Salesforce CRM, organizations can track the social insights, activities, key contacts and interaction levels of their individual customers in an efficient manner. Boost Productivity: Enterprises get to manage and automate unique sales procedures to boost their overall productivity levels. The software offers intelligent tips and real-time alerts accelerating individual deals in real-time. Health at a Glance: With Salesforce CRM, enterprises can monitor their overall sales pipeline, the performance of individual representatives and enhance individual deals as well. The software also offers an in-built AI and can be used to generate detailed reports with its drag and drop tools. Pricing of Salesforce CRM The price of Salesforce CRM is available on request. You can send in a callback request and our in-house product experts will get back to you on the date and time mentioned in your callback request. Benefits of Salesforce CRM Quick filters: The software is equipped with multiple filter options of its own, enabling enterprises to find out particular files with ease. You can also follow an individual file so that they never have to search for it again. Advanced Reporting and Analytics: Advanced Reporting, forecasting, and analytics dashboard offer detailed insights about users' business. File Collaboration: Organisations can share a particular file within their in-house teams or with external customers. The software sends real-time notifications about updated version history and comments. Admins can manage access rights for an individual file, drag and drop multiple files for easy uploads etc. Automate Approval Processes: Business houses can automate approval processes concerning sophisticated business requests, including discount and deal-related approvals along with the expense and travel reports. Admins can respond to a particular approval request via email or in chatter. Salesforce CRM is a CRM software for enterprises using which they get a comprehensive view of individual customers and... Read More
Accounts Management Opportunity Management Lead Management +12 More
Digimiles

Digimiles

By Digimiles India

(2 reviews)

Starting Price
₹269.00/Lifetime
About Digimiles Digimiles is a bulk SMS service provider software in India. It enables users to connect and interact with the prospects and customers across 155 countries and spread over 200+ networks and sub-vendors. Some of the enterprises that Digimiles serves are Times of India, Deccan Herald, Tinder, HERO Motors, Vijaya Bank, D.R.D.O and more. The software enables its users to build a strong SMS network with their clients and customers. The average delivery time for sending an SMS is 12 seconds in Digimiles and the average delivery rate is 94.4%. Some of the types of SMS for which Digimiles is widely used are promotional messaging, transactional messaging with API and 24x7 international SMS. What is promotional messaging in Digimiles? Promotional SMS is a long drawn strategy adopted by businesses to attract their customers with valued offers. Moreover, it drives instant engagement results and is easy to use for any business level. Some of the salient features of Digimiles promotional messaging services are: Automatic DND Filtration: The smart filter present in Digimiles filters out any unwanted number(s) from the uploaded list. Unicode: This special feature enables users to target any type of audience by delivering their message in their regional languages. Personalization: Digimiles allows users to create powerful and short messages by virtue of its inbuilt features such as bulk uploads, scheduling, URL, and others. SMS Sending Time: Since nobody wants to be disturbed at the wrong hours, the software sends bulk promotional SMS only between 9 AM to 8.30 PM. Custom Sender ID: By sending text messages with your company’s business name to your customers, you can give a personalized touch to them. Reporting: The special reporting feature present in Digimiles enables users to get a comprehensive report on their campaigns and see the ones that have succeeded. Pricing of Digimiles There are three pricing plans available for Digimiles. These are: Promotional SMS: This plan comes for Rs. 1400. Transactional SMS: The transactional SMS plan is valued at Rs. 280. OTP SMS: This plan costs Rs. 800. In case there are any post-purchase queries, please feel free to contact our customer care team. We will offer all kinds of solutions, including the activation and license keys, and the renewal of your current plan. What is the International SMS 24x7 in Digimiles? International Bulk SMS Gateway in Digimiles allows users to send SMS to any part of the world, thereby helping in achieving the maximum potential of the business. Furthermore, the software is interconnected with the carriers of other countries to deliver the messages securely and on-time. Some of the key features of international SMS 24x7 are: Bulk upload using Excel file Management of contacts and groups Real-time reports on the screen of the users Sender ID customization API integration for automation. The different types of international 24x7 text messages are: Seasonal promotions like Black Friday, Cyber Monday, etc. Special offers and clearance sale texts OTP or user authentication Billing system notifications Restaurant offers and more. The benefit of this international SMS 24x7 is that one can create his or her business campaign and yield results in a short span. It works better than email marketing and provides the simplest solutions with a plethora of customized options. Compatible Platforms of Digimiles The software is supported exclusively on the desktop version and runs on Windows OS only. Promotional SMS is a long drawn strategy adopted by businesses to attract their customers with valued offers. Moreover,... Read More
Target Right Audience API Based Connectivity +5 More
Zoho Contact Manager
Zoho contact manager is a client database software that is meant to encourage and support intelligent search. It lets you categorise and prioritise contacts and deals so that you do not miss on that important customer and deal. This online contact management software helps you turn people visiting your website into personal connections. Now you can enhance your productivity with its smart templates. Zoho contact manager is innovatively designed to take your business to another level. Zoho contact manager is a client database software that is meant to encourage and support intelligent search. It lets yo... Read More
Stay on top of Tasks and Deals A versatile way of sorting your stuff Smart Templates +6 More
Troop Messenger

Troop Messenger

By Troop

(3 reviews)

Starting Price
₹75.00
What is Troop Messenger? Troop Messenger is a feature rich collaboration software used for the seamless one-on-one and group communication. The software helps improve inter and intra-team communications with an innovatively designed chat messenger. Troop Messenger facilitates high quality communication and allows team members to come together virtually and discuss projects, business ideas, work plan, etc. It has a scalable design that works for businesses of all sizes. One of the standout features of Troop Messenger is the self-hosting service. Companies/users can save all the communication in their preferred location. Troop Messenger Founder & CEO Sudhir Naidu aim for Troop Messenger is designed with information security as a priority function. It offers a unique feature called “Burnout.” It allows teammates to set a timer to have a private chat. Once the timer stops it automatically deletes the chat from the storage. Why Choose Troop Messenger Collaboration Tool Instant messaging with the options for message recall, copying chat conversations, forwarding messages to groups, etc. Uninterrupted video calls to manage projects, deadlines, group discussions with your team. The chat background can be customized with interactive wallpaper themes. It ensures crystal clear audio messages. It provides a private chat window where messages don’t get saved. Helps with live location tracking of your employees. Provides features for file sharing & screen sharing at the time of instant and group chats. Main Key Features of Troop Messenger: Instant Messaging:- one on one messaging, Recall, Copy, Info (Unique Feature), Reply, Forward, Delete Calling:- video call, Voice Call Groups:- Unlimited Group Wallpapers Help Tile Setting Audio Messaging (Unique Feature) Dashboard Profile Splashboard Troop Messenger Burnout (Unique Feature) ForKout Live Location Tracking Emoji Layout Sharing: File Sharing, Screen Sharing Read Receipts Edit (Unique Feature) Responds Later (Unique Feature) Flagging Search: Global Search, Text Search Search Filters:- Advanced Search Filters, Time Filters Unread Messages Mute Conversations (Unique Feature) Favourite Users Message History Live Chat Support Data Record Storage: 150GB, 1TB What is the price of Troop Messenger? Troop Messenger is available in two plans, these are: Premium Plan – ₹ 75 per month per user Premium Plan – ₹ 900 per year per user Enterprise Plan – ₹ 375 per month per user Enterprise Plan – ₹4500 per year per user Compare Troop Messenger With Other Most Popular Instant Messaging Software Troop Messenger vs Flock Troop Messenger vs slack Troop Messenger vs Skype Troop Messenger vs Ringcentral Troop Messenger vs Microsoft Teams Please request a call for further inquiries. Troop Messenger is a feature rich collaboration software used for the seamless one-on-one and group communication. The... Read More
Messages Reply/Forwarding Private & Group Chat File Sharing +16 More
Freshdesk

Freshdesk

By Freshworks

(4 reviews)

Starting Price
₹1,399.00/month
What is Freshdesk? Freshdesk is a customer management software that helps establish a healthy customer-business relationship. This helpdesk software helps businesses manage customer conversations from a single platform and control auto-responses to common queries. This software is important to save time and collaborate better with others to resolve issues jointly. With this software, users can prioritize tickets according to their level of importance and assign them to a suitable team. Customers, thereby, can easily keep track of their raised tickets. The software can be used to create workflows efficiently by sharing tickets with various teams without having to compromise on users’ ability to access them. Unique Features of Freshdesk Here is a quick rundown of features provided by Freshdesk: Freshdesk, being a customer service-oriented software, looks for the ultimate satisfaction of customers. As most chat contexts tend to get lost in chat tools, tracking the relevant information can be a little difficult at times. With this software, users can find the relevant information quickly within the ticket itself, making it easy for the internal teams to work collaboratively within the helpdesk. Users can avoid reassigning tickets by sharing ownership with the agents involved. Your customers will get their tickets routed to the most appropriate agent. Multilingual capabilities and flexible business hours help cater to a wider customer base. Pricing of Freshdesk There are 4 different plans for Freshdesk, including: Blossom: This plan comes at a price of Rs. 1399/- per month. It is suitable for small teams. Garden: It comes at a price of Rs. 2599/- per month. It is ideal for growing teams. Estate: The Estate plan comes at a cost of Rs. 4699/- per month. It is preferred by large teams. Forest: The Forest plan comes for Rs. 8999/- per month. It is exclusively designed for enterprises. Benefits of Freshdesk: Freshdesk is very beneficial for businesses, here are a few listed below for better comprehension of the software: Freshdesk ticketing systems streamlines all the customer interaction on one platform for easy monitoring and supervision. Organizations can automate all the basic and repetitive tasks like data entry and updating tickets among many others. Freshdesk enables the company to retain its brand identity by adding logos and customizing the software to resemble the organization's aesthetics. What Customizable Options does Freshdesk Provide? This customer support software helps users streamline the support channels from just one place, letting customers interact with them over the phone, chat, etc. As the software allows conversation within tickets to find relevant information without any hassle, users can invite collaboration with agents or external business partners to discuss and solve issues. Automation allows repetitive tasks to be eliminated and focuses on the critical tickets that require urgent attention. Customers need not wait long as there are plenty of FAQs on the site that will help them immensely. Additionally, users can monitor their teams and make data-driven decisions to ensure the highest level of customer satisfaction. Freshdesk is a customer management software that helps establish a healthy customer-business relationship. This helpdes... Read More
Ticket Management Collaboration Multichannel Support +33 More
SalesBabu CRM

SalesBabu CRM

By SalesBabu

(5 reviews)

PRICE ON REQUEST
What is SalesBabu CRM? SalesBabu is one of the best CRM software available in the Indian market. This customer relationship management software is specifically designed for small and medium entrepreneurial markets. It facilitates the administration of leads and ensures better sales outcomes. The software has in-built features to guide the sales team to adopt a thorough approach to achieve better sales targets. It allows organizations to sequentially scale up their customer service and sales processes with every customer-related detail at their fingertips. What features does SalesBabu CRM software offer? SalesBabu is online CRM software offers numerous beneficial features to its users. Here are a few listed below for better understanding: Contact Directory Lead Maintenance, Tracking, and Assignment Quotation Management Periodic Customer Follow-ups Sales Supervision Market Automation CRM Analytics Sales Forecasting What is the price of SalesBabu CRM software? SalesBabu CRM software costs Rs. 12,000/- per annum per user. The software allows organizations to scale up as per their customer expectations. Please request a call for more understanding of the product, features, etc. Our sales team will contact you shortly. SalesBabu is one of the best CRM software available in the Indian market. This customer relationship management softwa... Read More
Contact Management Customer Database User Activity Monitoring +24 More
Freshchat

Freshchat

By Freshworks

Starting Price
₹1,399.00
What is Freshchat? Freshchat is live chat software for websites to boost customer engagement rates. It provides an interpersonal way to connect with customers through a highly integrative social messenger. The software is capable of unifying multiple channels of communication into one. This helps agents to access chat requests from different platforms without getting confused. Agents can simply select the channel that they want to take chat requests from and start working on it on the fly. With the help of Freshchat chat software, businesses exchanged around 20 billion messages per month in the year of 2019. Freshchat live chat software has an AI-powered engine which provides triggered messages to website visitors and encourage them to explore product pages, add items to the cart and subscribe for the newsletter. These chatbots help organizations boost engagement and not let visitors go unattended even during after-office hours. Freshchat bots further help qualify leads based on designed workflows. You can also trigger emails to visitors based on their actions on your page. What is so unique about Freshchat integrations? Freshchat offers a highly integrative interface for companies to collect customers from as many platforms as possible. Freshchat integrations include: Line Facebook Messenger WhatsApp business Apple Business Chat Websites Mobile applications Freshchat works as a single integrating platform to source contact, chat requests, queries, from different sources to ease the work of your sales representatives. The AI-powered engine of Freshchat, also helps to quicken the response mechanism with precise answers and generating follow-up requests with conversations based on intent. Best of all, Freshchat allows agents to send GIFs, videos, images, audios, and documents to the prospects to drive positive responses. What are key Freshchat live chat software features? Here is a quick overview of the features offered by Freshchat chat software: Chat messenger Application integration AI engine for strengthened automated responses Marketing campaign Simultaneous engagement with multiple customers What is Freshchat pricing? Freshchat pricing is available in 6 different plans, these are: Blossom – ₹1399/- per month per user Garden – ₹ 2799/- per month per user Estate – ₹ 4299/- per month per user Forest – ₹ 7199/- per month per user Estate Omnichannel – ₹ 7199/- per month per user Forest Omnichannel – ₹ 12199/- per month per user Freshchat is live chat software for websites to boost customer engagement rates. It provides an interpersonal way to c... Read More
Assignment Rules Priority Inbox Canned Responses +30 More
Zoho Desk

Zoho Desk

By Zoho by Target Integration

(1 reviews)

Starting Price
₹900.00/Month
What is Zoho Desk? Zoho desk is a cloud-based client management software that helps businesses enhance their customer support system. The software collects and analyses interactions from various media such as phone, email, social media, chat, forums and self-service portals and presents them in one place. It provides agents with the right tools to increase their productivity and equip the managers to evaluate and make the right decisions. The Team Feeds feature of Zoho Desk helps teams to collaborate and perform customer relationship management operations seamlessly. It provides a platform where team members can discuss and resolve various customer issues and manage tickets for customer queries efficiently. What is the Zia Feature in Zoho Desk? Zia is a feature that uses Artificial Intelligence to enhance customer service by speaking to the customers and helping them find solutions faster. It identifies the critical aspect of tickets and adds them as tags. With this feature, businesses can also share relevant solutions directly with customers from the knowledge base of the user. Zia notifies the user each time there is any unusual activity in the ticket stream. You can train Zia to perform actions that are specific to your business and monitor its vital statistics from a unified screen. How does Zoho Desk Help in Call Centre Automation? Zoho Desk helps users save a lot of time by automating several customer management functions. The software can assign tickets to the next available agents automatically. It even notifies the customers and agents about the progress made on their tickets and maintains the service levels as well. Zoho Desk can manage complex cross-functional service processes very efficiently. The user can write custom codes to connect modules and other software products. The application also allows the user to collect and store details related to service processes. Zoho Desk Pricing Zoho Desk provides two plans which are both on a monthly basis. Zoho Professional: It comes for a price of Rs. 900/- and is suitable for individuals or small businesses. Zoho Enterprise: This plan comes at a price of Rs. 1800/- and is ideal for organizations and big firms. However, users can get a customized version as per their business requirement and the number of users. You can contact us to get a personalized quote. Benefits of using Zoho Desk Zoho Desk helps the user to manage tickets and to identify the trends and patterns in the workflow. It contributes towards team collaboration effectively and empowers the customers with self-service. At the same time, the software integrates with all the necessary applications required within the business. Zoho Desk comes with a social support feature that helps customers enter their support requests and ask questions to the experts. Customer insights acquired from the software helps the management boost the performance and productivity of the business. Zoho desk is a cloud-based client management software that helps businesses enhance their customer support system. The... Read More
Ticket Management Call Center Management Social Network +13 More
Zendesk Chat

Zendesk Chat

By Zendesk

(1 reviews)

PRICE ON REQUEST
What is Zendesk Chat? Zendesk Chat is one of the best live chat software designed for service industries and teams. The software allows organization to use Zendesk to interact with customers in real-time. The live chat software allows businesses to be available always. The modus operandi of Zendesk Chat is to provide an easy and high-standard customer experience through a responsive and no-latency messenger. The live chat software offers proactive engagement and automatically generates a pop-up when a prospective customer visits the website. Zendesk Chat does not limit itself to providing a live chat messenger, the software also offers detailed and insightful live chat analytics. It allows users to check their approach and understand what needs to be changed. Live chat analytics addresses issues concerning agent performance, customer satisfaction, script responses, etc. Why Zendesk Chat is good? Zendesk Chat enables effortless operability that results in high customer satisfaction for service industries. The software is designed to have one the least waiting times for connecting with a chat agent in the industry. Plus, the live chat software integrates with multiple channels for handling large amount of work from a single platform. It boost productivity by streamlining and analysing live chat consistently. Zendesk Chat enables users to set behavior-based triggers for escalation and forwarding to dedicated agents. At the end of chat, customers are enabled to provide feedback through different methods. Features of Zendesk Chat Here is a quick rundown of the features of Zendesk Chat: Triggers Pre-chat forms Offline forms Visitor list Chat ratings File sending Chatbots Real-time monitoring Chat and agent reports Conversation tracking Zendesk Chat Pricing Zendesk Chat is available in three different plans, these are: Team – Rs. 1008/- per agent per month Professional – Rs. 2087/- per agent per month Enterprise – Rs. 4245/- per agent per month Zendesk Chat is one of the best live chat software designed for service industries and teams. The software allows orga... Read More
Trigger Dashboard Analytics and Reporting +7 More
Zeta CRM

Zeta CRM

By Zeta

(1 reviews)

PRICE ON REQUEST
What is Zeta CRM? Zeta CRM is a cloud-based sales force automation software for business houses, offering relevant support in sales and management. The customer relationship management software offers a centralized environment to individual employees and teams working within an organization. The software can be used to store a huge volume of customer data, including contact details, activity history, online behavior, interaction with salesforce, ongoing escalations and ticket status etc. Zeta CRM also offers real-time synchronization with Zeta ERP making the monitoring process a lot easier. Further, admins can also set user-based access rights, customize generated reports and export or import the reports as per their business needs. How does Zeta CRM enhance the lead generation process? Enterprises can enter, view and transform leads into sales opportunities in a compact manner. Access and filter multiple sales opportunities by using sales stages, amount, status, probability of closing. Create instant and customized quotes and sales orders for the leads. The software offers predefined fields for contact and sales notes along with the option of adding new fields. Pricing of Zeta CRM The pricing of the Zeta CRM is available as per the requests of interested buyers. You can request a callback. Our in-house product executives will get back to you on the date and time mentioned in your callback request. Benefits of Zeta CRM Customization: Enterprises can customize Zeta CRM as per their organizational requirements. Thus retaining the overall value of their brand and offering relevant support to potential leads at regular intervals. Intuitive Dashboard: Zeta CRM is equipped with an interactive dashboard of its own. Users can monitor potential contacts, track their business sales pipeline, schedule campaigns and make essential business decisions based on the showcased data. Zeta CRM is a cloud-based sales force automation software for business houses, offering relevant support in sales and m... Read More
Lead Management Sales Pipeline Tracking Alerts & Notifications +15 More
SAN CRM

SAN CRM

By San Software

(7 reviews)

PRICE ON REQUEST
What is SAN CRM? SAN CRM is a software that offers strategies and technologies to study your customer interaction and movement. It helps you retain more customers. San customer relationship management software works wonderfully to boost your business. San customer relationship management gives you accounting features for you to work with; it makes tracking your business expenses easy and straightforward. Also, it generates GST compliant invoices for every transaction. You can track sales of your shop and see which customers are regular to produce exclusive discount coupons for retention. It also markets your business growth by marketing your business with availing new offers and price discounts to reach out to new customers. San customer relationship management software comprehensively studies your business and gives you the reports for your understanding and helps you make necessary changes Features of SAN CRM The Sancrm helps manage 360-degree history and details of each contact that includes name, address, job designation and responsibilities. Track Opportunities: Easy tracking system to explore better opportunities for enhanced business sales. Support Cases: This solution helps the user to create support cases from different channels and auto-assign to agents. Service-Level Agreement: The user has the access to create and apply SLAs to cases that auto-escalate when they feel the risk of being violated. Sales + Support: The Sancrm provides sales teamwork that helps effortlessly to convert your potential customers. It also includes all the sales operations such as sales quotation to order confirmation, generating invoices. Manage Projects: It helps create customer associated projects from the first day to the last. Sales Workflow Automation: This module consists of sales workflow with impressive feature like automate record creation. It also allows users to update mandatory fields and notifications. Sales Insights: This solution provides the user with pre built sales insights that help sales team with better understanding, arranging and interacting with latest leads to close deals faster. Customer Portal: Sancrm helps customers to get complete access to the portal, they can review their tickets and can also share files. Custom Modules: It allows users to customize new modules, relationships and workflows according to the requirements. SAN CRM is a software that offers strategies and technologies to study your customer interaction and movement. It helps... Read More
Manage Contacts Track Opportunities Support Cases +9 More
ManageEngine SupportCenter Plus
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account and contact information, the service contracts and in the process providing a superior customer experience. The solution also facilitates best-in-class integrations for enhanced customer support such as Salesforce CRM and Reporting and Analysis. Organizations can generate business critical insights into the customer support operations with the advanced analytics suite. Product Features SupportCenter Plus is a complete package of advanced features and tools to facilitate the organizations to run top-class customer support. With ultra-modern technology integrations, the solution provides advanced analytics for exceptional customer experience. This cloud based solution allows mobile access for support reps that need to access Supportcenter Plus via smartphones. The mobile client is compatible with iPhone, android, blackberry and other smart phones. Available in 16 languages, the software makes users feel at ease by presenting to them an interface in their own language. SupportCenter Plus APIs let applications in the organization talk to SupportCenter Plus and exchange data on the go. Compelling features of SupportCenter Plus include: Multi-Channel Support: This innovative solution provides multi-channel support including email, phone, portal, social media and many more. Users can readily view customer interaction irrespective of the communication mode they chose. Request Tracking & Automation: This cost effective solution automates the process of creating, organizing, tracking requests into a seamless process thereby contributing to enhanced performance and utmost customer satisfaction. Business Units: Each division of the organization can define their product or service specific configuration and work as independent units. Account & Contact Management: The task of managing customer information including the products/services purchased, contracts they are entitled to, and their organizational hierarchy and so on can be simplified with efficient Account & Contact Management features in the solution. Knowledge Base: Organizations would stop losing productivity on repetitive queries as the solution makes first-call resolution a reality. Users can build their own knowledge base easily, group solutions by topics to facilitate easier access. Self-service Portal: The solution allows the deployment of a customizable self-service portal allowing customers to submit tickets, track them, search the knowledge base and run reports. Contracts & SLA Management: Companies can now manage multiple service contracts and related support plans effectively to service the customers on time and bill accordingly. Time Tracking & Billing: The time spent for all customers can be tracked at one place. Various pre-defined filters can be used to drill down the time entries. Reports, Dashboards & KPIs: Every vital information of help desk can be fetched instantly and accurately through intuitive and real time reports and dashboards provided within the solution. About The Company ManageEngine is a division of Zoho Corporation Pvt. Ltd. Zoho is a renowned company creating beautiful software to address business automation needs. Over the past decade of its journey, the Zoho suite has emerged to be a leader in software solutions. In an industry where technology changes at a relentless and dizzying pace, Zoho values persistence and endurance as highly as adaptability. With Zoho software solutions, customers get the enduring commitment to keep improving the experience and relentless devotion to customer satisfaction. The state-of-the-art solutions offered by Zoho equip the businesses with ultra-modern technology and tools contributing to the improved business generation and productivity with utmost customer satisfaction. SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer ticket... Read More
Support Billing Knowledge Base +6 More
BlueJeans Room

BlueJeans Room

By Blue Jeans

(4 reviews)

Starting Price
₹1,188.60
What is BlueJeans Room? BlueJeans Room is a video conferencing app system that aims to transform the conventional meeting spaces into modern-day workplaces. The software features a friendly user interface and is capable of turning any space into a video conferencing area. Bluejeans Room is compatible with all the leading vendors like Cisco, Poly and LifeSize. It supports the majority of hardware devices like cameras, speakers, microphones, and other conferencing equipment. BlueJeans Command Center allows users to manage everything within a centralized platform. They can remotely manage the meeting rooms, identify and resolve the problems in them with a live meeting moderation console. How is the BlueJeans Command Center helpful for the users? The BlueJeans Command Center of the software is helpful for its users in the following ways: It provides instant visibility to the administrators across their BlueJeans environments. The software offers detailed insights about the meetings, user-focused ROI and network conditions. Users can easily troubleshoot all the probable issues within their meetings, with the help of the real-time alerts, in-meeting analytics, and live meeting controls. Users also get the power to drive digital transformation and manage organizational changes in real-time. The users get access to room-specific dashboards, enabling them to view the availability and readiness of meeting rooms. Pricing of BlueJeans Room BlueJeans Room is available for Rs.1188.6 per month. You can send us a callback request if you are interested in using the software. Our customer care executives will offer post-purchase support along with assistance regarding activation key, license renewal, etc. Latest Version of BlueJeans Room The latest version of the software is launched in March 2020. It comes with a lot of enhanced features, which are: Video disabling mode: The software has a video disabling mode that disables videos by default while participants are joining a meeting. Accessibility: The software features an improved color contrast mode to help its color blind and partially blind users in software navigation. Participant Pinning: Those who are attending a meeting from a browser, can now pin a participant so that the video from that person is always visible when it is turned on. New Numbers: The makers of the software have improved the audio quality and enhanced phone number reliability. They have even added several premium numbers within the system. Recording: Users can now view their BlueJeans Meeting recordings directly from their mobile within a new view layout. Admin Controls: The latest version of the software offers various administrative controls to its users for managing their enterprise and staff. Compatible Platforms of BlueJeans Room The software is compatible with - Windows: 10 and 7 Mac OS: 10.11+ Linux: RHEL v7.5, 7.6, 8.0, Fedora 28, 29, 30, CentOS 7, 8 and Ubuntu 18.04, 19.10. What are the benefits of using BlueJeans Room? One-touch Meetings: The software enables users to reserve rooms for scheduled meetings and share content directly from their laptops or mobile devices with a single touch. Highly Compatible: The software seamlessly incorporates with any H.323 or SIP room system. This enables users to continue with their pre-used systems (such as Dolby, LifeSize, Polycom and Cisco) in a hassle-free manner. Universal Setup: The software features a friendly user interface with easy-to-read buttons and wraps up reminders. Users do not have to undergo any extensive training to use the software. Support: BlueJeans Rooms helps users expand the capabilities of their IT department. It has a team of global experts who makes it possible. BlueJeans Room is a video conferencing app system that aims to transform the conventional meeting spaces into modern-da... Read More